Due to the fast-moving business these days, it is not so much a question for companies WHETHER to use Social Media, but HOW to use it. At first glance, communicating via Social Media channels might appear like a dream come true to businesses: there is no faster, more cost-effective way to reach people all over the world at the same time. Just as KONY 2012 recently showed, word-of-mouth and viral effects make it possible to rise awareness by almost 100 percent within a short period of time. However, companies have to be aware of potential challenges in order to achieve similar effects; it might be becoming more popular or increasing customer loyalty and identification. When communicating through Social Media, the first hurdle you have to jump is to make the customer actually read your updates and feeds. Therefore you should create some entertaining, catchy lines using no more than 140 characters in order to keep it short and simple. At the same time you have to make sure this brief...
This blog is a communications platform for all former, current and future AutoCom interns to share their thoughts and experiences before, during and after their internship. AutoCom is a public relations firm based in Bloomfield Hills, Michigan. The agency provides public relations counsel to businesses in the global automotive industry.